Privacy Policy
| ArtCords, LLC Privacy Policy | X |
ArtCords, LLC provides a secure online store front designed for your confident convenience. Maintaining a high level of professional courtesy is our guiding principle. Your personal information and e-mail communication is kept in strict confidence with the exception of legal requirement by law enforcement.
We provide public forums for you to share your questions and experience with ArtCords, LLC products:
https://www.facebook.com/ArtCords
http://www.abswest.com/cinch-making/
On occasion we may ask permission to quote something you have shared with us, such as a comment about our products. Such a request will be made by e-mail communication for your approval of the specific quote at which time you can indicate how the quote should be signed. In this way we aim to follow your wishes for personal security.
Please note: Phone calls may be monitored or recorded to improve quality of consumer/vendor protections, and/or for training purposes.
By placing an order with us either over the phone or on the internet, you hereby consent to having any phone conversations monitored or recorded. If you do not consent, please terminate any phone conversations and cancel any orders that have not been processed. Once an order is in process, by default you have consented to any phone monitoring or recordings.
Your consent to our Policies:
By Placing an order with our company, you hereby acknowledge and consent to our polices in it's entirety.
If you do not consent to our policies in whole or part, then you are not authorized to make a purchase from our company weather online or by phone. If you placed an order and wish to cancel you must do so before the order is in process.
Once an order is in process, you are bound by our policies herewith in it's entirety.
Shipping Policy
| ArtCords, LLC Shipping Policy | X |
Due to the custom nature of our business and periodic nature of our public education travels, we use one or two days each week as 'Packing and Shipping days'. Thus we are able to offer the following as estimated times for processing and shipping orders (we do not ship items on the weekend or when we are traveling.):
In-stock Hardware and off-the-shelf items can take 5 to 7 business days (When we first review your order we will contact you in the event of an item being unavailable or on back-order)
Pre-ordered items such as cordage and cinches using in-stock materials often take 4 to 6 weeks for completion unless otherwise identified in the specific listings. Please feel free to call or e-mail us for current estimated shipping times.
We do our best to provide reasonable estimates and ask you to recognize that the variable nature of quality hand-plied cords requires special handling for the comfort and health of horses and mules. We absolutely refuse to compromise cinch quality through the shortcuts favored by many of our competitors in the industry. We believe it is important to protect your investment through appropriate care in materials preparation and over-all craftsmanship.
Shipping and Handling(S/H) charges provided by ArtCords, LLC cover priority shipping through the United States Postal Service for what we have found to be the most reliable service both in the USA and Internationally. Due to the custom nature of our products, shipping rates have been pro-rated by value of total order to cover priority shipping, packaging materials/labor, and insurance. $7.95 is our lowest fee for S/H. For shopping cart S/H fees calculated at $10.00 or more, we reserve the right to adjust the fee lower, should the order be determined to fit in a more economical package, prior to processing payment. This reduction of S/H fees is at our sole discretion without contacting the customer. In many cases the shopping cart's shipping calculation should be recognized purely as an estimated maximum charge which will go no higher even for pre-ordered items which ship separately. Should the shipping fee need to be increased upon initial review of your order, we will contact you and determine the most economical alternative(s) available, before processing order payment and reserving materials for any pre-ordered items. Such communication may include an agreement of processing the shipping fees at the time of packaging the order. We do not use UPS or FedEx do to local reliability and cost issues with both.
Return Policy
| ArtCords, LLC Return Policy | X |
The products of ArtCords, LLC are crafted one-at-a-time and (unless specifically stated otherwise), carry an industry-standard 90-Day warranty against defects due to manufacturing or craftsmanship. Warranty only covers replacement of product with item of equal value at time of contact. Original purchase price will be credited toward products of greater value. Due to the rising cost of materials, especially true mohair, refunds are not provided. Any use of the product that falls outside of the designed use of the product as intended by the manufacturer, voids the terms of warranty.
SADDLE CINCHES - Now provided with a 3 year warranty! Designed for traditional use as the belt securing a saddle to an animal, our cinches are carefully crafted, keeping the comfort of your animal in mind. Some animals are ultra-sensitive to any material used as a cinch. So please keep this in mind! We are committed to quality products and helping you find the best fit for the needs of your animal. Our cinches are globally recognized as Premium Quality and are also being used as wall hangings/home decor.
Educational Materials:
Please remember that these materials are provided as is and are
protected by copyright law. No return of educational materials is
accepted. All information provided by Artcords is accurate to the best of our knowledge at the time of publication. Artcords considers this to be valuable knowledge that may be modified in subsequent published works, since new discoveries and experiences are continually taking place.
Custom Images:
Every effort is made to provide quality prints to be enjoyed for
years. Keep in mind that environmental conditions such as light,
heat, and humidity must be carefully considered to maximize the life of your investment. Due to the fragile nature of these items, we can only provide an exchange or repair of an item that is determined compromised when we are notified within two days of the customer's receipt of the item.
Please call customer service at 866-872-2673, to obtain an RMA number (Repair/exchange Merchandise Authorization). We reserve the right to determine whether an item requires repair or needs to be exchanged.
Return merchandise with RMA number and purchase receipt/invoice to:
ArtCords LLC
(print RMA number Here)
Post Office Box 1026
Gentry, Arkansas 72734
NOTE: Returns sent with no RMA number, or purchase receipt/invoice will be returned to sender.
----Repair/exchange---
Items covered by Warranty:
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped USPS Priority Mail unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
Non-warranty exchange:
Any return for exchange of a product not clearly documented as being covered by the ArtCords warranty, will incur a $40.00 re-stocking fee.
******Education/Information Disclaimer******
ArtCords specializes in custom creations in an effort to assist individuals in meeting the unique needs of their Equine. In doing so, ArtCords provides information gained through observation, experience, and documentation from a variety of sources as accurately as possible with the understanding that such information may not apply to all situations and therefore can assume no responsibility for the misuse or misinterpretation of the information shared.
